Once your purchase orders are placed to Sunwing, We will ensure you will receive the best quality service. The below steps will help you learn more about Sunwing after-sales service.
Sunwing as Top artificial hedges manufacture Receives the award of “Vendor Appreciation” from the customer. About our hedges mats quality, from leaves and frames, zip code, very details, please rest assured. Welcome to purchase from us.
First, get the estimated time of arrival in time
International transactions are not just simple transactions, we will keep followup as much as possible about the details of the goods. After the product is shipped, when we get a copy of the bill of lading, we will ask the estimated arrival time of the freight forwarding goods immediately.
Second, regularly check the goods on the Internet
After loading the cabinet, we always keep track of it regularly and check the arrival of the goods on time. Because the situation at sea is uncertain, in the event of any situation, the contingency measures should be prepared in time.
Third, After the expiration, confirm with the freight forwarder
Due to the uncertainty of ocean transportation, we will confirm with the freight forwarder whether it has arrived in port on the day of arrival, so as to ensure the timeliness of customer pick-up.
Fourth, follow-up after delivery
After the product already arrived, the customer has already picked up the goods, and it is really finished? In fact, no, we will carry out the follow-up work of the end-user experience, for example, we will ask the customer for the product shelf time, and then regularly ask the sales situation, market feedback, inventory situation, etc. to analyze. If new products are suitable for the market, we will recommend to customers.
All Sunwing artificial hedges panels Outdoor 3 years, indoor 5 years warranty. So when the goods are delivered, we will keep in touch to help you to check the quality. Long-term cooperation with all customers is our goal.
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